are hundreds of companies selling all kinds of water softeners. Why
should I buy your system?"
We are a reputable, locally owned company that was here yesterday and we
will be here tomorrow. We are often copied, but no one can match
our quality service, products, and prices.
"What makes your softeners better than others that charge as much as two
or four times the price?"
All softeners, regardless of price, should soften your water (i.e. reduce
the hardness to 0 grains).
Some questions to ask before you
buy are: How long will the unit last? How often does it regenerate?
how large is the grain capacity? What is the warranty? How
long has the company been in business? Does the softener regenerate
based on a time or actual water demand? How easy is it to change
the settings and add salt to the unit? How quickly can you get your
questions answered and your problems solved?
"What is hard water?"
Hard water is defined as having more than 1 GPG (grains per gallon) of
dissolved minerals in it (usually calcium, magnesium carbonate, and/or
"How is hard water measured?"
Hard water is usually measured in either PPM (parts per million) or GPG
(grains per gallon).
"I've heard that a water softener adds sodium to my water supply.
Is this true?"
Yes. A household water softener removes the hardness minerals - calcium
and magnesium - from water and replaces them with sodium or potassium (if
you use potassium chloride).
"How much sodium is added to the water by the softener?"
That depends on the hardness of the original water. This table shows
the additional amount of sodium consumed by drinking one quart of
1.0 grains per gallon
5.0 grains per gallon
10.0 grains per gallon
20.0 grains per gallon
40.0 grains per gallon
As a comparison:
1 slice of white bread has 161 milligrams of sodium
3/4 cup of canned baked beans =1130 milligrams
1 tablespoon of catsup = 204 milligrams
1 medium frankfurter = 610 milligrams
1 cup of whole milk = 127 milligrams
"Will a Reverse Osmosis system remove the salt from the softened water?"
Yes. Most brands will remove 95% or more of the salt from the water.
What size equipment should I get?
The hardness and possible iron content of the water and size of family
are the determining factors.
-Slightly hard water with little or no iron and a household of two would
be sufficiently serviced with a 24,000 grain water softener.
-Moderately hard water with slight iron problems and a household above
two would be best served with at least a 36,000 grain unit.
-Very hard water and or high iron content should utilize a 40,000-64,000
What style of softener should I buy?
There are 2 basic types of water softeners:
1. Cabinet Model/Single Tank Softeners
2. Free Standing/Dual Tank Softeners
dual tank softeners disallow any opportunity for salt fumes to rise into
and damage the valve assembly. However Cabinet model Units consume
less space and are therefore popular for mobile home applications.
"Why do you recommend a two tank system over a one tank system?"
Salt water is corrosive. On a one tank system the resin tank, controls,
and valve are all exposed to the salt water and/or vapors. Over time
this will cause damage to the system. We feel that it's far superior
to keep the brine tank separate from the rest of the unit.
"Does the resin tank have to be right next to the brine tank?"
No, they can be up to 20' apart.
"I've read ads that claim that
Magnetic (magic?) softeners
would solve my hard water problems. What is your experience with
First, Magnetic "conditioners" have been around for over 30 years
and are not a new item. Second, we ask if they work so well, why
doesn't everyone have one?
There has been
extensive research that has yet to find any scientific (non biased) proof
from a reliable source that proves that magnetic conditioners are actually
effective. If you have verified proof that a magnetic conditioner
is effective, please send it to us!
"Why does the water softener have to add salt to the water?"
The softener works by passing the hard water through resin beads which
have soft sodium/potassium ions attached to them. While the water
is in contact with the resin beads an ion exchange takes place with the
hard mineral ions (typically calcium and/or magnesium) trading places with
the soft sodium/potassium ions. After a period of use the sodium
ions are depleted being replaced by calcium and magnesium. The resin
then needs to be regenerated with the sodium ions so the resin will again
be able to exchange the hard for the soft.
"Why would I want to soften my water?"
It greatly reduces the scaling of pipes, faucets, pots, glasses, tubs,
etc. You will use less laundry soap, dishwashing soap, hand soap,
etc. The water is more pleasant to wash with, less soap scum.
"Someone told me that softened water feels 'slimy'."
When you wash your skin with hard water, there is a layer of soap and minerals
that is left on your skin. This is what causes the supposed 'squeaky
clean' feeling. With soft water, the soap is completely rinsed away
leaving just the natural oils your skin produces.
This page last updated Wednesday, January 6, 1998.
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